服务支持

SERVICE/CALIBRATION/REPAIR DEPT.

To request a SERVICE/CALIBRATION or, to report an instrument malfunction, please download an
“Instrument Returns Form” from this page.
Complete the form as required, then contact Palintest “Customer Services Dept” to request an instrument returns number (prn).
Should you have any difficulties downloading the Instrument returns form, it is available via fax or email, or as a last resort, you may create your own returns form, which must include the following:-

· Your Companies name and address.
· The originators name, printed please.
· Your contact telephone and fax numbers.
· The instrument model.
· The instrument serial number.
· Warranty repair or Service request.
· Brief fault description. (To assist our technicians to complete your work without undue delay).
· Return Carrier requirements. (normal – 2/3 days. Or Next Day, on completion of the work.

Photocopy the completed form, keeping one copy for your own records, the other, to be sent to Palintest, with the equipment. If the instrument is returned within a carrying case, please remove any test tubes, tablets etc. to avoid breakages during transit. All packages, to be addressed to the Instrument Service Dept.

Service Turnaround Times

Our turnaround target to complete Service/Repair work is ten days, from the date of receiptof authorisation. We request that customers contact the Service Dept. if they have not received prior information, as to the progress of their work, within 15 working days of despatch to Palintest.

Completion of work, is subject to authorisation via. A Purchase Order, if customer is an account holder, or, credit card details on request, or payment via the Pro Forma method, which delays the return of completed work, whilst the banking system is negotiated.